About
Capgemini One is an internal iOS application designed to streamline daily workflows for employees. The primary features included automated timesheet reminders and submission, a streamlined IT ticketing system, and quick access to employee resources such as payroll, benefits, and HR tools.
My task
Conceived and designed the initial app prototype.
Conducted user research and usability tests.
Team
Initially, I conceptualized and designed the app on my own, but after presenting the first prototype, the management team was excited about the potential and provided their support. I then conducted thorough research, gathered feedback from stakeholders, and completed the final design to streamline employee workflows.
Timeline
April 2024 – September 2024
Role
Research | UX/UI Design
Challenge
Problem
Employees frequently miss timesheet deadlines due to poor reminders and clunky workflows.
Objectives
Identify why employees forget (e.g., lack of reminders, unclear due dates, or complex submission steps).
Define HR and employee needs (e.g., compliance vs. ease of use, mobile access, manager escalation).
Test high-impact solutions, such as:
Automated multi-channel reminders (portal, email, Teams).
One-click submission from recent time-logs.
Visual countdowns for deadlines on the dashboard.
Process
Secondary Research
"What Can Other Tools Teach Us About Timesheet Compliance?"
Benchmarked Tools
3 Winning Patterns:
Automation → fewer blank submissions.
Multi-Channel Alerts → 40% fewer misses.
Quick Edits → less frustration.
Finding
Primary Research
1- Employees waste time on manual data entry and face technical glitches, leading to errors or workarounds.
The ‘Save Draft’ button doesn’t work. Last month I lost 2 hours of entries and had to redo them from memory.
Consultant (3 years tenure)
"The portal crashes every time I attach receipts. Now I submit without them and pray Finance doesn’t ask."
Project Manager (Remote)
2- Reliance on fragile reminders (phone alarms, manager nudges) proves ineffective for busy professionals.
"I set a phone alarm, but if I’m in a meeting, I dismiss it and forget. Why can’t the system remind me until I actually submit?"
HR Associate (1 year tenure)
"My manager texts me last-minute. It’s embarrassing."
Project Manager (Remote)
3- Employees demand integration with tools they already use (e.g., Outlook, assistant workflows).
"Let me approve a draft my assistant prepares. Right now, we both do the same work in parallel."
Consultant (2 years tenure)
"Just auto-fill my hours from Outlook calendar entries. I already log everything there!"
Director (Remote)
Cross-Functional Collaboration
Design
From Frustration to Flow
Designed for Efficiency
This prototype transforms timesheet submissions from a tedious task into a seamless process, with intuitive interactions like smart defaults and visual deadline cues, all carefully tested with employees to ensure real-world usability
Lessons and More
Designing with Empathy
This project underscored that internal tools thrive on empathy, not just efficiency. Watching management and employees rally around the prototype was a masterclass in advocacy through design. By bridging leadership’s strategic goals with employees’ daily frustrations, the app became a shared solution rather than a top-down mandate.
The experience reinforced that even functional tools must inspire trust and clarity to drive adoption.
Checkout My Other Projects
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Human Interface for Control Systems
This project features an intuitive design for low voltage control systems that enhances user experience and operational efficiency in industrial settings.