Aircraft-Aware Parts Search

Helping maintenance teams confidently source compatible aircraft parts.

Challenge

Boeing's parts catalog returned hundreds of results but compatibility, FAA approval, and aircraft configuration had to be verified separately, after search. Engineers were leaving the purchasing flow to cross-check information, then returning to complete the order.

Approach

Compatibility wasn't a post-search task. It was a search input. I redesigned the experience so engineers define their aircraft once, and every future search applies compatibility automatically.

CLIENT

Boeing

BUSINESS UNIT

Commercial Sales & Marketing

TIMELINE

Feb-Dec 2024

ROLE

Lead Product Designer

KEY INSIGHT

The workflow required engineers to verify compatibility after finding a part instead of making compatibility part of the search itself.

BEFORE

Compatibility was a separate verification step.

Search Parts

Browse the catalog without aircraft context.

Find a Part

Identify a potential replacement part.

Leave Search

Leave search to verify aircraft compatibility.

Verify Compatibility

Review compatibility and FAA certification.

Return to Order

Return to purchase the approved part.

BEFORE

Compatibility was a separate verification step.

Search Parts

Browse the catalog without aircraft context.

Find a Part

Identify a potential replacement part.

Leave Search

Leave search to verify aircraft compatibility.

Verify Compatibility

Review compatibility and FAA certification.

Return to Order

Return to purchase the approved part.

BEFORE

Compatibility was a separate verification step.

1

Search Parts

Browse the catalog without aircraft context.

2

Find a Part

Identify a potential replacement part.

3

Leave Search

Leave search to verify aircraft compatibility.

4

Verify Compatibility

Review compatibility and FAA certification.

5

Return to Order

Return to purchase the approved part.

AFTER

1

Capture Context

Introduce the Aircraft Profile only when compatibility becomes relevant, allowing engineers to start searching without interruption.

2

Select Aircraft

Choose the aircraft category to tailor compatibility rules and available models.

3

Build Aircraft Profile

Capture aircraft-specific information once to establish compatibility across future searches.

4

Confirm Profile

Validate the Aircraft Profile before applying it, ensuring compatibility is evaluated against the correct aircraft configuration.

5

Aircraft-Aware Results

Automatically surface compatible parts, certifications, availability, and delivery information in every subsequent search.

AFTER

Compatibility becomes part of the search experience.

Create Aircraft Profile

Save aircraft information once.

Search with Context

Confirm the aircraft information before saving.

See Compatible Parts

Compatibility is applied automatically.

Order

Evaluate compatible parts directly from search.

AFTER

Compatibility becomes part of the search experience.

Create Aircraft Profile

Save aircraft information once.

Search with Context

Confirm the aircraft information before saving.

See Compatible Parts

Compatibility is applied automatically.

Order

Evaluate compatible parts directly from search.

Key Design Decisions

Progressive Disclosure

Compatibility context is introduced when it becomes relevant, not upfront, so engineers can start searching immediately.

Build Trust Through Transparency

A review step before applying the Aircraft Profile makes the process visible, so engineers trust the compatibility results that follow.

Reusable Context

The Aircraft Profile is created once and automatically applied across future searches, reducing repetitive data entry and ensuring consistency throughout the procurement workflow.

Reusable Context

Aircraft information is entered once and automatically applied to every future search, eliminating repetitive data entry across the procurement workflow.

Surface Critical Information Earlier

Compatibility status, FAA approval, availability, and delivery are shown directly in search results, before engineers open a single part page.

SOLUTION WALKTHROUGH

Creating an Aircraft-Aware Search Experience

The Aircraft Profile transforms compatibility from a manual verification task into a reusable search context. Once created, it automatically personalizes every future search, reducing repetitive validation while increasing confidence in procurement decisions.

Start Search

Engineers start searching immediately. Compatibility context is introduced when it becomes relevant, not upfront.

Start Search screen

Create Aircraft Profile

Aircraft type, model, tail number, and operator are captured once and saved.

 Create Aircraft Profile screen

Aircraft-Aware Results

Every subsequent search automatically filters for compatible, FAA-approved parts.

 Aircraft-Aware Results screen

Start Search

Engineers start searching immediately. Compatibility context is introduced when it becomes relevant, not upfront.

Start Search screen

Create Aircraft Profile

Aircraft type, model, tail number, and operator are captured once and saved.

 Create Aircraft Profile screen

Aircraft-Aware Results

Every subsequent search automatically filters for compatible, FAA-approved parts.

 Aircraft-Aware Results screen

Start Search

Engineers start searching immediately. Compatibility context is introduced when it becomes relevant, not upfront.

Start Search screen

Create Aircraft Profile

Aircraft type, model, tail number, and operator are captured once and saved.

 Create Aircraft Profile screen

Aircraft-Aware Results

Every subsequent search automatically filters for compatible, FAA-approved parts.

 Aircraft-Aware Results screen

IMPACT

Impact

The redesign reduced the procurement workflow from 5 steps to 4 by eliminating the compatibility verification detour. FAA approval status, availability, and delivery information now surface directly in search results, before engineers open a single part page.

Impact

The redesign reduced the procurement workflow from 5 steps to 4 by eliminating the compatibility verification detour. FAA approval status, availability, and delivery information now surface directly in search results, before engineers open a single part page.

Designing thoughtful experiences for complex products.

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